ADSL problems continue
Category My Life
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I've been working at home today waiting for a broadband engineer to come out as my slow broadband problems of a couple of weeks ago have resurfaced. The engineer was almost 3 hours late, but I'd anticipated that and so had enough work at home to take me through the whole day.
When he arrived he went through all of the tests on his laptop and all seemed fine with his router and microfilter so his immediate answer was to say I had a faulty router / microfilter / whatever, and not having any evidence to the contrary I had to let him go on his way. So off to PC World (I know, I know) to pick up a new ADSL modem / router / WAP. Plugged in the new box and no luck, it's still slow (like 900kb when it should be 5.5mb) so I'm back on the phone with BT. Unfortunately the BT helpdesk is run out of India and I genuinely can't understand more than one word in three of the people I'm talking to. For all I know they could be the best tech support in the world but I can't tell. This really is getting rather annoying.
So the next step is to wait until tomorrow when I know that calls to a certain number I've managed to get a hold of are routed to the UK helpdesk where I'll be able to get to the 3rd line support team without too much hassle.
Bookmark :
I've been working at home today waiting for a broadband engineer to come out as my slow broadband problems of a couple of weeks ago have resurfaced. The engineer was almost 3 hours late, but I'd anticipated that and so had enough work at home to take me through the whole day.
When he arrived he went through all of the tests on his laptop and all seemed fine with his router and microfilter so his immediate answer was to say I had a faulty router / microfilter / whatever, and not having any evidence to the contrary I had to let him go on his way. So off to PC World (I know, I know) to pick up a new ADSL modem / router / WAP. Plugged in the new box and no luck, it's still slow (like 900kb when it should be 5.5mb) so I'm back on the phone with BT. Unfortunately the BT helpdesk is run out of India and I genuinely can't understand more than one word in three of the people I'm talking to. For all I know they could be the best tech support in the world but I can't tell. This really is getting rather annoying.
So the next step is to wait until tomorrow when I know that calls to a certain number I've managed to get a hold of are routed to the UK helpdesk where I'll be able to get to the 3rd line support team without too much hassle.
Comments
Posted by Robin Wills At 21:56:56 On 23/03/2007 | - Website - |
I've got a spare router (as you do) - feel free to borrow it if you need it
Phil
Posted by Phillip Deftereos At 16:26:08 On 25/03/2007 | - Website - |
Posted by Sent At 18:17:22 On 25/03/2007 | - Website - |
Posted by Worker At 21:42:32 On 26/03/2007 | - Website - |
{ Link }
or don't. It is quite depressing.
I was offered an upgrade from 2MB to "up to 8" MB by BT with an indication that I could get 6MB, oh and a £2/month reduction. But after reading that post I might just pay the additional £2 because I'm not tied in for an additional year (and I get 20GB per month not 6GB which is what they are moving to now).
Good luck with your problem. I hope you manage to sort it. Rob.
Posted by Rob Wills At 12:45:23 On 27/03/2007 | - Website - |
I think it will be worth a move anyway in May, a friend has recommended { Link } who seem to have an admirably clear usage policy, even if they are not the cheapest.
Matt
Posted by Matt White At 13:30:43 On 27/03/2007 | - Website - |
Posted by Rob Wills At 15:31:43 On 27/03/2007 | - Website - |
It seems very likely that BT have the technical capability to cap individual lines but whether they'd go as far as capping someone who moves off them? Well I'm not a big fan of conspiracy theories, and from what I've seen of BT's internal workings over the last couple of weeks I severely doubt they have the organisational ability to do that sort of thing!
Matt
Posted by Matt White At 16:11:42 On 27/03/2007 | - Website - |
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Posted by placenetcn At 05:06:40 On 18/04/2007 | - Website - |